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Troubleshooting a failed Client Push Install

Several students have requested assistance with their Client Push Installation. So, I thought it would be helpful to provide a guide to several of the common problems associated with client push.

We will cover the following:

  • The lab prerequisites
  • Initiating a client installation
  • Checking out the Server and Client Logs
  • Analyze errors that we find
  • Examine the client push requirements
  • Fixing the problems
  • Take a look at the inbox and the retry folder
  • Retry the installation

**Lab Prerequisites **

  • Create an additional Windows 10 Computer in VirtualBox, (or your VM of choice) use your ISO file to create this VM.
  • For Virtual Box, change the network to NAT network
  • Assign the VM an available IP address.
  • Name the VM ITFWS05
  • Join ITFWS05 to the domain

**Initiate a Client Installation **

  • From the Workspace click Assets and Compliance, From the Navigation pane, click Devices. After several minutes, ITFWS05 should appear in the console. Click ITFWS05, and also notice that the client has not been installed. Open the needed log files in CMTrace. CMTrace is located on

\\\itfsccm01\sms_itf\tools\cmtrace.exe, right click on CMTrace and pin to the taskbar on your server.

** Server logs **

SMSprov.log, SmsAdminUI.log, are Site Server logs that record information about the operation of the Configuration Manager console.

The CCM.log, records client push activities on the Site Server.

  • Open CMTrace, click the folder, click ignore existing lines, double click smsprov.log
  • Open another instance of CMTrace, click the folder, click ignore existing lines, **double click ccm.log **
  • Right-click on ITFWS05 click install client, click next, click the box that says install the client software from a specified site. In this case, our site is ITF-ITFLEE, click next, click next again, then close.
  • Now open SMSprov.log, and we see it is checking to se…