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Getting Started with this Course

• 26min

0 / 3 lessons complete

System Center Configuration Manager - Features and Capibilities

• 31min

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SCCM 1902 Lab Setup

• 51min

0 / 12 lessons complete

Installing SCCM 1902 Installation

• 1hr 32min

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Configuration Manager Basics

• 1hr 58min

0 / 8 lessons complete

Updating SCCM

• 30min

0 / 7 lessons complete

SCCM Client Installation

• 46min

0 / 4 lessons complete

User and Device Collections

• 1hr 6min

0 / 13 lessons complete

Application Management

• 2hr 34min

0 / 12 lessons complete

Operating System Deployment

• 23min

0 / 7 lessons complete

Endpoint Protection

• 1hr 11min

0 / 10 lessons complete


• 37min

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Problems and Solutions from the Message Board

• 14min

0 / 5 lessons complete

Using a Collection to Turn-On the Remote Control Feature


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The Default Client Settings in Configuration Manager apply to ALL users and ALL devices.  

While Custom Client settings can be configured that override the Default Client Settings.  One typical use could be if you want to configure remote tools to enable remote control on a few client computers so that you could turn on remote desktop to help users that are located in remote offices. Please note: Be sure the firewall is enabled on your Windows 10 machine, or the procedure could fail.  

In this lecture, we will complete the following: 

  • Test remote control on a device
  • Demonstrate why remote control didn't work
  • Create a device collection
  • Create Custom Client Device Settings, and configure remote Tools.
  • Deploy Client Settings to Devices
  • Test Remote Control feature

Testing a Device

  • Open Configuration Manager, from the workspace click Assets and Compliance, from the Navigation Pane Click devices.  
  • Click in this example SAWS01-NEW, from the Ribbon click Start, then click Remote Control. The Configuration Manager Remote Control Screen is displayed. Notice the error. This error is normal if the Remote Control feature is disabled.  

Why Remote Desktop won’t work

  • From SAWS01-NEW, open Control PanelSystem, Click remote settings. By default, Remote Desktop is turned off.   
  • Problem:

If you had 50 computers located in a remote site, how would you enable remote desktop or remote assistance on all 50 computers?

I’ll demonstrate how to solve that problem.

Creating our Device Collection  

  • Open Configuration Manager, from the workspace, click Assets and Compliance, from the Navigation Pane, right-click Device Collections, click create a Device Collection.  
  • From the Create Device Collection Wizard, Name type Remote Control for Desktops, from Limiting Collection, click Browse, click ALL Systems, click ok, then click next.  
  • From add rule, click direct rule, click next 
  • From Resource Class, select System Resources. From Attribute Name, select Name. From value, type the % sign, click next. 
  • From Select Resources, in this case, click SAWS01-NEW, click next, click next again, then click closeClick next 2x, then click close.

Creating Custom Client Device Settings

  • From the Workspace, click Administration, from the Navigation Pane, right-click Client Settings, click Create Custom Client Device Settings. 
  • From the General screen, type a name – Remote Desktop, then click Remote Tools, then click ok 
  • From the List View, right-click on Remote Desktop, click properties. 
  • On the left side, click Remote Tools  
  • Click Configure Settings, click Enable Remote Control on Client Computers, Click Domain, then click ok.
  • From the Custom Device Settings screen, verify that the settings match the video then scroll down.  
  • Change Manage solicited and Unsolicited Remote Assistance Settings, to yes. When set to Yes, Configuration Manager manages remote assistance settings where the user at the client computer either requests (solicits) or doesn’t request assistance. •      Level of access for Remote Assistance, change to Full Control  
  • For Manage Remote Desktop Settings, change to Yes.
  • Allow permitted viewers to connect by using Remote Desktop Connection, set to Yes
  • Require network level authentication on computers that run Windows Vista O/S and later versions.
  • then click, ok.

Deploy Client Settings to Device Collection  

  • From Administration, Client Settings, click Remote Desktops, from the Ribbon click Deploy.  
  • From Select Collections, select Remote Control for Desktops, then click ok.  

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